Service Level Agreement Calculator

Calculate SLA penalty credits from uptime targets vs actual performance, with tiered credit models and business impact analysis.

Legal Disclaimer

This calculator provides general estimates only and does not constitute legal advice. Laws, regulations, and court procedures vary significantly by jurisdiction. Consult a licensed attorney in your area for advice specific to your situation.

Inputs

Monthly contract value ($)

SLA uptime target (%)

Actual uptime (%)

Credit model (0=Linear, 1=Tiered)

Penalty cap (%)

Revenue lost per hour of downtime ($)

Tab to move between fields

Results

SLA credit amount ($)

$1,500

Credit percentage (%)15%

Allowed downtime (min/month)43.8

Excess downtime (hours)2.92

Business revenue impact ($)$2,920

Unrecovered loss ($)$1,420

Effective monthly cost ($)$8,500

Annual Contract Value120,000

Annual Credit Exposure18,000

How to Use This Calculator

Enter Service Fee and the financial penalty for SLA breaches (credits or refunds).
Set Uptime Commitment % and Penalty per Hour of downtime.
Add Response Time requirements and associated penalties.
Review maximum annual credit exposure — most vendors cap credits at 10–30% of monthly fees.
SLA credits are not a substitute for consequential damages — negotiate specific damage provisions for critical services.

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