Guest Satisfaction Index Calculator
Calculate a composite guest satisfaction score from ratings across multiple review platforms.
Inputs
/ 5
/ 5
/ 10
/ 10
%
Results
Guest Satisfaction Index
84.6 / 100
Quality Tier4 / 5
Estimated NPS69
Google (normalized)84%
Booking.com (normalized)83%
Lowest Platform Score80%
Confidence Level70%
How to Use This Calculator
- Enter your Google Rating, TripAdvisor Rating, Booking.com Rating, and Internal Survey Score.
- Set the Total Reviews across all platforms and your Review Response Rate (%).
- Review the Guest Satisfaction Index (composite score), Quality Tier, and Estimated NPS.
- Use the per-platform breakdown to identify which channels need the most attention.
Ad Placeholder
Related Calculators
RevPAR Calculator
Calculate revenue per available room from total room revenue, occupied rooms, and inventory.
F&B Revenue per Guest Calculator
Calculate food and beverage revenue per occupied room and per guest with capture rate analysis.
Room Rate Optimizer
Find the optimal room rate to maximize RevPAR using demand elasticity and competitive positioning.
Hotel Occupancy Forecaster
Project occupancy rates from historical baselines adjusted for seasonality, events, and market conditions.
Ad Placeholder