Virtual Waiting Room Calculator

Expected wait time from appointment scheduling and duration.

Patient Arrival Rate (/hour)

Average Visit Duration (min)

Available Providers

Buffer Between Visits (min)

Tab to move between fields

Average Wait Time (min)

999

Probability of Waiting (%)

100%

Average Queue Length999

Provider Utilization (%)125%

Max Sustainable Rate (/hour)8.2

Providers for <5 min Wait11

How to Use This Calculator

Enter the number of patient appointments per day and the average wait time in minutes.
Set the percentage of patients who use the virtual waiting room vs. in-person check-in.
Input the staff time saved per patient using automated check-in in minutes.
Review the Daily Staff Hours Saved and the Annual Cost Savings from reduced front-desk workload.
Use the Patient Satisfaction Score Improvement estimate to support the business case for the tool.

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