Telehealth ROI Calculator

This calculator estimates the financial return of adding or expanding telehealth visits in a practice, built from three modeled revenue and savings sources plus the platform's costs. At typical inputs, overhead savings is usually the largest driver in the model, not recaptured no-show revenue -- each telehealth visit is modeled as costing roughly $25 less in overhead than an in-person visit (exam room time, front-desk handling, and related costs), based on commonly cited industry benchmark ranges for per-visit overhead, and that saving applies to every telehealth visit regardless of whether it would have been a no-show. No-show recovery becomes the larger source only at a high current no-show rate (roughly above the high-30s percent, near the top of this calculator's input range): telehealth visits are modeled with a lower no-show rate (about 45% of the in-person no-show rate -- i.e., a roughly 55% reduction) than in-person visits, reflecting widely reported patterns of easier attendance for virtual visits, so shifting volume to telehealth is estimated to recapture some of the visits and reimbursement that would otherwise have been lost to no-shows, but that only outweighs overhead savings once the no-show baseline is quite high.

The third and smallest source is expanded access -- a modest assumption that telehealth's convenience draws in some new patient volume that wouldn't otherwise have been captured. These benefits are weighed against the platform's ongoing annual subscription cost and a one-time setup cost (equipment, EHR integration, and staff training), producing a first-year ROI that includes the setup cost, an ongoing annual ROI from year two onward once setup is already paid for, and a payback period showing how many months of net benefit it takes to recover the initial setup investment (shown as "—" if net benefit isn't positive, since the setup cost is then never recovered). Every multiplier here (no-show reduction, overhead savings per visit, new-patient capture rate, reimbursement parity) is a commonly cited industry benchmark, not a number specific to any individual practice or specialty -- actual results depend heavily on payer mix, telehealth reimbursement parity in the relevant state, patient population, and how well the workflow is actually implemented, so use this as a planning-stage estimate rather than a financial guarantee.