Patient Portal Adoption Calculator

Adoption rate projection from patient demographics.

Total Patient Panel

Patients Under 45 (%)

Patients Over 65 (%)

Email/Text Outreach (0=No, 1=Yes)

In-Office Enrollment (0=No, 1=Yes)

Patient Training (0=No, 1=Yes)

Tab to move between fields

Projected Adoption Rate (%)

57.7%

Enrolled Patients

1,730

Monthly Active Users1,038

Annual Phone Calls Avoided4,325

Annual Staff Savings ($)$34,600.00

Demographic Multiplier1.03

Pi Measure MetYes

How to Use This Calculator

Enter the total number of active patients in the practice.
Input the number of patients registered and actively using the patient portal.
Set the monthly new patient enrollment rate.
Review the Current Adoption Rate percentage and the Projected Adoption Rate at 6 and 12 months.
Use the Engagement Score to identify which portal features drive the most patient interaction.

What each input means

Total Patient Panel: Total number of active patients in the practice.
Patients Under 45 (%): Percentage of patients aged 18-44 (higher digital adoption).
Patients Over 65 (%): Percentage of patients aged 65+ (lower digital adoption).
Email/Text Outreach (0=No, 1=Yes): Whether the practice sends email/text invitations and reminders to enroll.
In-Office Enrollment (0=No, 1=Yes): Whether front-desk staff help patients sign up during visits.
Patient Training (0=No, 1=Yes): Whether the practice offers group or individual portal training sessions.

Projected Adoption Rate (%): Expected percentage of patients who will enroll in the portal.
Enrolled Patients: Estimated number of patients who will create portal accounts.
Monthly Active Users: Patients actively using the portal each month (~60% of enrolled).
Annual Phone Calls Avoided: Estimated calls replaced by portal messaging per year.
Annual Staff Savings ($): Staff time savings from reduced phone call volume (~$8/call).
Demographic Multiplier: Age-weighted factor affecting adoption (1.0 = average).

Identify Input Parameters
4 parameters
Total Patient Panel = 3000, Patients Under 45 (%) = 35, Patients Over 65 (%) = 25, Email/Text Outreach (0=No, 1=Yes) = 1 = 6 input(s) provided
Calculate Projected Adoption Rate
Projected Adoption Rate = min(0.95, max(0.05, rawAdoption))
57.7 = 57.7%
Calculate Enrolled Patients
Enrolled Patients = round(totalPatients * adoptionRate)
1730 = 1730
Calculate Monthly Active Users
Monthly Active Users = round(adoptedPatients * 0.6)
1038 = 1038
Calculate Annual Phone Calls Avoided
Annual Phone Calls Avoided = adoptedPatients * 2.5
4325 = 4325