Net Promoter Score Calculator
Calculate your Net Promoter Score (NPS) from survey responses. Enter the count of promoters, passives, and detractors to see your score and classification.
Inputs
Results
Net Promoter Score
50
How to Use This Calculator
- Enter the number of Promoters (score 9-10), Passives (7-8), and Detractors (0-6).
- Review the Net Promoter Score calculated as percentage Promoters minus percentage Detractors.
- Check the NPS Interpretation: above 50 is excellent, 0 to 30 is good, below 0 is a warning signal.
- Compare your NPS against your industry benchmark to contextualize the result.
- Use the Promoter and Detractor percentages separately to guide follow-up qualitative research.
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