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Calcimator

Net Promoter Score Calculator

Calculate your Net Promoter Score (NPS) from survey responses. Enter the count of promoters, passives, and detractors to see your score and classification.

Inputs

Results

Net Promoter Score

50

ClassificationGreat
Promoter %60%
Passive %30%
Detractor %10%
Total Responses200
How to Use This Calculator
  1. Enter the number of Promoters (score 9-10), Passives (7-8), and Detractors (0-6).
  2. Review the Net Promoter Score calculated as percentage Promoters minus percentage Detractors.
  3. Check the NPS Interpretation: above 50 is excellent, 0 to 30 is good, below 0 is a warning signal.
  4. Compare your NPS against your industry benchmark to contextualize the result.
  5. Use the Promoter and Detractor percentages separately to guide follow-up qualitative research.

How the result changes with Promoters (9-10)

Promoters (9-10)Net Promoter Score
10,00099.01
35,00099.71
65,00099.85
90,00099.89

What each input means

Promoters (9-10)
Number of respondents who rated 9 or 10. These are loyal enthusiasts who will keep buying and refer others.
Passives (7-8)
Number of respondents who rated 7 or 8. They are satisfied but unenthusiastic and vulnerable to competitive offerings.
Detractors (0-6)
Number of respondents who rated 0 through 6. These are unhappy customers who can damage your brand through negative word-of-mouth.

Engine last updated . Checked against 2 independently-derived tests — how we verify calculators.

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