Virtual Waiting Room Calculator

Expected wait time from appointment scheduling and duration.

Patient Arrival Rate (/hour)

Average Visit Duration (min)

Available Providers

Buffer Between Visits (min)

Tab to move between fields

Average Wait Time (min)

999

Probability of Waiting (%)

100%

Average Queue Length999

Provider Utilization (%)125%

Max Sustainable Rate (/hour)8.2

Providers for <5 min Wait11

How to Use This Calculator

Enter the number of patient appointments per day and the average wait time in minutes.
Set the percentage of patients who use the virtual waiting room vs. in-person check-in.
Input the staff time saved per patient using automated check-in in minutes.
Review the Daily Staff Hours Saved and the Annual Cost Savings from reduced front-desk workload.
Use the Patient Satisfaction Score Improvement estimate to support the business case for the tool.

What each input means

Patient Arrival Rate (/hour): Average number of patients arriving per hour (scheduled + walk-in virtual visits).
Average Visit Duration (min): Average length of a telehealth consultation in minutes.
Available Providers: Number of providers simultaneously seeing patients.
Buffer Between Visits (min): Minutes between visits for charting, preparation, and transition.

Average Wait Time (min): Expected average time a patient waits in the virtual queue before being seen.
Probability of Waiting (%): Chance that an arriving patient will need to wait (vs immediate connection).
Average Queue Length: Average number of patients waiting in the virtual room at any time.
Provider Utilization (%): How busy providers are on average. >85% risks long waits.
Max Sustainable Rate (/hour): Maximum patient arrival rate at 85% utilization (comfortable capacity).
Providers for <5 min Wait: Minimum providers needed to keep average wait under 5 minutes.

Identify Input Parameters
4 parameters
Patient Arrival Rate (/hour) = 12, Average Visit Duration (min) = 20, Available Providers = 4, Buffer Between Visits (min) = 5 = 4 input(s) provided
Calculate Average Wait Time
999 = 999
Calculate Probability of Waiting
100 = 100%
Calculate Average Queue Length
999 = 999
Calculate Provider Utilization
Provider Utilization = utilization * 100
125 = 125%