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Elevator Wait Time Calculator

Average wait time from car count, floors, and demand.

About this calculator

Average Wait Time is simply half the Interval, and Interval is Round-Trip Time divided by Number of Elevator Cars -- so adding cars always helps, but the model rounds Number of Elevator Cars to a whole number internally, which means a small nudge to it (say, from 4.0 to 4.3) can leave Average Wait Time completely unchanged if it doesn't cross a whole number, even though adding a genuinely new car always lowers wait time. Floors above lobby moves Round-Trip Time (and therefore Average Wait Time) substantially across its whole range. Rated Speed is not a simple "faster is always better" input: a car can only actually reach Rated Speed if a floor is tall enough to accelerate up to it and decelerate again within one floor's travel distance, so the achievable peak speed is capped at the square root of (acceleration x Floor-to-Floor Height) -- both the inter-floor flight time and the per-stop deceleration/acceleration penalty use this same capped speed, never the raw Rated Speed directly. At this calculator's default 3.5 m floor height, that cap works out to about 1.87 m/s, well below the default 2.5 m/s Rated Speed, so the car never reaches its rated speed at the defaults -- and because the cap depends only on Floor-to-Floor Height, Rated Speed has zero effect on Average Wait Time anywhere from about 1.87 m/s up to the 12 m/s maximum; it only starts to matter once lowered below that floor-height-dependent threshold.

Floor-to-Floor Height, by contrast, sets the speed cap itself, so raising it simultaneously lengthens the flight and raises the achievable capped speed (and therefore the per-stop penalty too) -- though at the defaults, Floors above lobby and Car Capacity each move Average Wait Time more per equivalent step. Number of Elevator Cars and Rated Speed are the two inputs that sit on a true plateau at the defaults (integer rounding for cars, the speed cap for Rated Speed), so a small nudge to either can leave Average Wait Time completely unchanged even though both matter over their full range. Service Grade is a stepped 1-5 rating derived from Average Wait Time against fixed CIBSE thresholds (20s, 25s, 35s, 50s), not a continuous scale, so it can stay flat across a range of wait-time changes and then jump a full grade at a threshold crossing.

Inputs

ft

Results

Average wait time (s)

23.8

Interval (s)47.6
Round-trip time (s)190.6
Service grade (1-5)4
Avg. total journey (s)89
Probable stops7.8
Highest reversal floor7.8
How to Use This Calculator
  1. Enter Number of Elevator Cars and Floors above lobby.
  2. Set Car Capacity (persons), Loading Factor (%), and Rated Speed (m/s).
  3. Input Floor-to-Floor Height (m) and Door Cycle Time (s).
  4. Review Average Interval (seconds) and Average Wait Time.
  5. Target intervals below 30 seconds for office buildings and below 60 seconds for residential.

How the result changes with Floors above lobby

Floors above lobbyAverage wait time (s)
614.8
919.7
1831
3043.7

What each input means

Number of elevator cars
Total elevator cars serving the zone.
Floors above lobby
Number of floors served above the main lobby.
Car capacity (persons)
Rated passenger capacity of each car.
Loading factor
Typical fraction of capacity used per trip (0.7-0.9).
Rated speed (m/s)
Elevator rated speed.
Floor-to-floor height (m)
Average floor-to-floor height.
Door cycle time (s)
Full door open + close cycle time.

What each result means

Average wait time (s)
Expected average wait time for a passenger at the lobby.
Interval (s)
Average time between successive car arrivals.
Round-trip time (s)
Time for one car to complete a full round trip.
Service grade (1-5)
Quality: 5=Excellent (<20s), 4=Good, 3=Acceptable, 2=Below avg, 1=Poor.
Avg. total journey (s)
Wait time plus average travel time to destination.
Probable stops
Expected number of stops per trip.
Highest reversal floor
Probable highest floor reached before returning.

How this is calculated

Worked example, using the default values

  1. Identify Input Parameters
    4 parameters
    Number of elevator cars = 4, Floors above lobby = 12, Car capacity (persons) = 16, Loading factor = 0.8 = 7 input(s) provided
  2. Calculate Average wait time
    Average wait time = interval / 2
    23.8 = 23.8
  3. Calculate Interval
    Interval = RTT / numCars
    47.6 = 47.6
  4. Calculate Round-trip time
    Round-trip time = 2 * N * t_f + (S + 1) * t_s + 2 * P * t_p
    190.6 = 190.6

Engine last updated . Checked against 2 independently-derived tests — how we verify calculators. Built by Paul Gunder, a software engineer, not a licensed financial, medical, or legal professional.

Frequently Asked Questions

Why didn't Average Wait Time change when I added a fraction of a car?

Number of Elevator Cars is rounded to a whole number inside the calculation, so a change like 4.0 to 4.3 has no effect until it actually crosses to a new whole number. Adding a genuinely new car (say, from 4 to 5) always lowers Average Wait Time, since Interval is Round-Trip Time divided directly by the (whole) number of cars.

What matters more for wait time: elevator speed or building height?

Floors above lobby matters throughout its whole range -- more floors above the lobby always raises Round-Trip Time and Average Wait Time. Rated Speed only matters below a floor-height-dependent cap (about 1.87 m/s at this calculator's default 3.5 m floor-to-floor height, since a car can't reach a higher speed and still decelerate again within one floor); once Rated Speed exceeds that cap, increasing it further has zero effect on Average Wait Time, in short buildings and tall ones alike.

Why does Service Grade sometimes stay the same after I improve the inputs?

Service Grade is a stepped rating (5=Excellent under 20s, down to 1=Poor over 50s), not a continuous score, so an improvement in Average Wait Time only changes the grade once it crosses one of those fixed thresholds. A change that keeps the wait time inside the same band leaves the grade exactly where it was.

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