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Calcimator

Guest Satisfaction Index Calculator

Calculate a composite guest satisfaction score from ratings across multiple review platforms.

Inputs

/ 5
/ 5
/ 10
/ 10
%

Results

Guest Satisfaction Index

84.6 / 100

Quality Tier4 / 5
Estimated NPS69
Google (normalized)84%
Booking.com (normalized)83%
Lowest Platform Score80%
Confidence Level70%
How to Use This Calculator
  1. Enter your Google Rating, TripAdvisor Rating, Booking.com Rating, and Internal Survey Score.
  2. Set the Total Reviews across all platforms and your Review Response Rate (%).
  3. Review the Guest Satisfaction Index (composite score), Quality Tier, and Estimated NPS.
  4. Use the per-platform breakdown to identify which channels need the most attention.

How the result changes with Google Rating

Google RatingGuest Satisfaction Index
1.467.8 / 100
2.473.8 / 100
3.681 / 100
4.687 / 100

What each input means

Google Rating
Current Google reviews average (1-5 stars).
TripAdvisor Rating
TripAdvisor bubble rating (1-5).
Booking.com Rating
Booking.com guest review score (1-10).
Internal Survey Score
Your own guest satisfaction survey average (1-10).
Total Reviews (all platforms)
Total review count across all platforms.
Review Response Rate
Percentage of reviews with management responses.

How this is calculated

Worked example, using the default values

  1. Identify Input Parameters
    4 parameters
    Google Rating = 4.2, TripAdvisor Rating = 4, Booking.com Rating = 8.3, Internal Survey Score = 8.5 = 6 input(s) provided
  2. Calculate Guest Satisfaction Index
    84.6 = 84.6
  3. Calculate Quality Tier
    Quality Tier
    4 = 4
  4. Calculate Estimated NPS
    Estimated NPS
    69 = 69

Engine last updated . Checked against 2 independently-derived tests — how we verify calculators.

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